As a beautiful stylish woman, we know that it’s your prerogative to change your mind. We want you to LOVE your purchase, but if for any reason you don’t, just follow the steps below. We’ll be happy to make it right.
For direct assistance, questions, comments, or concerns please contact us via email at: email@example.com
TERMS OF RETURNS
Please note that our processing time for returns and exchanges is up to ONE MONTH- depending on once we receive the return. All RETURNS ARE COMPLETED on the 1st of EACH MONTH
- Please allow additional time for your credit card company to process. Once your return is processed, you will receive an email notification.
- Return Shipping is at the cost of the customer
- Returns and Exchanges are ONLY accepted within 30 days of the date it was shipped to you and until January 10th with the tags attached for ALL Christmas purchases.
- If your package is sent back to us because it was UNCLAIMED, Couldn't be delivered etc you will not be contacted your order will automatically be refunded + $10 from your return for the return shipping fee.
- You may not return Sale Items. Sale Items on discounts 30% and higher of any kind are FINAL SALE: NO EXCEPTIONS
- EVERYTHING purchased under LAST CHANCE is FINAL SALE
- Shipping on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped). If you have received a damaged product or the wrong product please EMAIL us so we can resolve any issues as soon as possible.
- If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse, we thoroughly check it for defects and damage and see nothing wrong with the item you will NOT be refunded your shipping charges. Only when an item is 100% damaged or defective will we refund shipping.
- All merchandise must be returned unworn, unwashed, and with original tags attached.
- Tags that have been cut off or pinned on will not be accepted.
- When you purchase items that are BUY 1, GET 1 FREE, we accept exchanges on sizes but if you return ONE item and not the other you will not be REFUNDED for your return. FREE items have no value for refunds. Full Refunds will be granted if both items are returned and in line with our return policy.
- We CANNOT take back an item that has been worn, even if it has been worn for a week or a day. Any items that have been worn cannot be returned.
- Please note COLORS may VARY. Cuts of items and fonts may VARY. We work hard to depict an item in it's true form on the website but sometimes the factors above can vary. If for any reason you do not LOVE the item you received, please fill out the return form with tags attached.
- WE NOT DO NOT accept COD's on returns. If you send your return COD it will be returned to sender.
- If you send us back an item PAST the return period you will be issued a STORE CREDIT ONLY.
- Arm Knitted 100% Merino Wool Blankets are custom made & FINAL SALE. 100% Merino Wool will naturally shed & pill naturally, this is NOT a DEFECT
HOW DO I EXCHANGE?
- Exchanges may only be made for the same item in a different size subject to availability.
- We are unable to process any exchanges for a completely different item.
- The customer pays for the shipping back & we cover the shipping on the exchanged item back to the customer
HOW DO I ENTER A PROMO CODE?
- If you are using a promo code for an online sale and you do not enter it at the time of purchase. We CANNOT go back after your order has been made and give you the promo code.
- All codes must be entered at the time of purchase. Please make sure you click APPLY when entering in the code. If your promo codes does not work & the system gives you an ERROR message (which it will do if it's not working, email/message us right away for assistance
HOW DO I CANCEL AN ORDER ONCE I PLACED IT?
- Please be advised that due to HIGH VOLUMES once an order has been placed we are unable to CANCEL the order.
- If you want to RETURN your order, print off the return form once you have ordered it & send back to us for a FULL REFUND (minus shipping)
HOW TO MAKE A RETURN?
- Please refer to our Return Policy above to ensure that your return meets the criteria stated.
- Complete the Return Form found --- here.
- Drop off your securely sealed return package at Canada Post. Cost of shipping to return a product is at the customer's expense